Patch Utility Hangs at Patch Progress (Doc ID 2093634.1)

Last updated on JANUARY 22, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 15.2.2.0 version, P6 EPPM, SQL 2012 R2

When attempting to upgrade P6 EPPM Server Components, using the Patch Utility, the following issue occurs:

Oracle Primavera P6 15.2.2.0 Patch - Step 5 of 6 shows no progress



ERROR

[as] [NOTIFICATION] [] [oracle.as.install.engine] [tid: 18] Setting valueOf(ORACLE_HOME) to:C:/Oracle/D:/Oracle/Middleware/Oracle_Home/wlserver. Value obtained from:USER
[as] [NOTIFICATION] [] [oracle.as.install.engine] [tid: 18] Setting valueOf(ORACLE_HOME) to:C:\Oracle\D:\Oracle\Middleware\Oracle_Home\wlserver. Value obtained from:USER
[as] [NOTIFICATION] [] [oracle.as.install.engine.modules.presentation] [tid: 18] Inventory not found in the Primavera Home

..........................................
[OUI] [NOTIFICATION] [] [OUI] [tid: 74] Performing operation for OUI Oracle Home access setup
[OUI] [NOTIFICATION] [] [OUI] [tid: 74] Unable to read inventory information for the home: D:\P6EPPM.
[as] [ERROR] [] [oracle.as.install.engine.modules.install] [tid: 74] Error occurred during OUI launch[[
java.lang.NullPointerException
at oracle.sysman.oii.oiii.OiiiAreaInventory.getAllCompsVect(OiiiAreaInventory.java:1093)
at oracle.sysman.oii.oiii.OiiiAreaInventory.getCompatCompEntry(OiiiAreaInventory.java:1372)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch the patch utility.
2. Observe the utility halts at step 5 of 6.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the P6 EPPM Server Components cannot be successfully upgraded to match the database version.

Cause

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