ZRG3004F: Claim Incorrectly Rejected With Error D-DVW0008 (Doc ID 2093658.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Health Insurance Claims Management - Version 10.15.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 10.15.2.1 version, Usage

When attempting to add a claim for a member on a new policy,
the following waiting period error occurs and the claim is rejected incorrectly.

ERROR
-----------------------
D-DVW0008


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create a claim with a member who hasn't a previous policies from another company
2. Use a coverage with waiting period and the error appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, claims are not payed out.

Cause

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