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After Promote Content, Live Site Outage in Oracle Commerce Endeca 3.x (Doc ID 2094341.1)

Last updated on MAY 04, 2020

Applies to:

Oracle Commerce Platform - Version 10.2 to [Release 10]
Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 to 3.1.2 [Release 3.x]
Information in this document applies to any platform.


When attempting to promote_content the following error occurs.
User experience is impacted because the front-end application no longer serves Endeca content.


(ATG App Server Log, a few of these are occurring here)
2015-11-26 01:05:07,823 SEVERE [com.endeca.infront.publish.LiveContentClient] (Thread-21) Received unknown message from server [NONODES]. Shutting down and reconnecting client [/]

(ifcr log)
26.11.2015 01:05:07.825 *ERROR* [New I/O server worker #1-22] com.endeca.ifcr.publish.impl.content.server.ContentServer Exception caught in channel handling. java.nio.channels.ClosedChannelException


 No significant changes have been made, though this may occur more often during heavy load (seasonal) deployments including extra application servers.


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In this Document
 Immediate Workaround
 Permanent Fix

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