After Promote Content, Live Site Outage in Oracle Commerce Endeca 3.x

(Doc ID 2094341.1)

Last updated on MARCH 14, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 to 3.1.2 [Release 3.x]
Oracle Commerce Platform - Version 10.2 to 10.2.0.5 [Release 10]
Information in this document applies to any platform.

Symptoms

When attempting to promote_content the following error occurs.
User experience is impacted because the front-end application no longer serves Endeca content.

ERROR
-----------------------

(ATG App Server Log, a few of these are occurring here)
2015-11-26 01:05:07,823 SEVERE [com.endeca.infront.publish.LiveContentClient] (Thread-21) Received unknown message from server [NONODES]. Shutting down and reconnecting client [/127.0.0.1:39301]

(ifcr log)
26.11.2015 01:05:07.825 *ERROR* [New I/O server worker #1-22] com.endeca.ifcr.publish.impl.content.server.ContentServer Exception caught in channel handling. java.nio.channels.ClosedChannelException

Changes

 No significant changes have been made, though this may occur more often during heavy load (seasonal) deployments including extra application servers.

Cause

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