After Promote Content, Live Site Outage in Oracle Commerce Endeca 3.x
(Doc ID 2094341.1)
Last updated on NOVEMBER 01, 2024
Applies to:
Oracle Commerce Platform - Version 10.2 to 10.2.0.5 [Release 10] Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 to 3.1.2 [Release 3.x] Information in this document applies to any platform.
Symptoms
When attempting to promote_content the following error occurs. User experience is impacted because the front-end application no longer serves Endeca content.
ERROR -----------------------
(ATG App Server Log, a few of these are occurring here) 2015-11-26 01:05:07,823 SEVERE [com.endeca.infront.publish.LiveContentClient] (Thread-21) Received unknown message from server [NONODES]. Shutting down and reconnecting client [/127.0.0.1:39301]
(ifcr log) 26.11.2015 01:05:07.825 *ERROR* [New I/O server worker #1-22] com.endeca.ifcr.publish.impl.content.server.ContentServer Exception caught in channel handling. java.nio.channels.ClosedChannelException
Changes
No significant changes have been made, though this may occur more often during heavy load (seasonal) deployments including extra application servers.
Cause
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