Encountering Blank Error or No More Data to Read From Socket or Protocol Error When Clicking on Part in Agile PLM 9.3.4 (Doc ID 2094431.1)

Last updated on JANUARY 27, 2023

Applies to:

Symptoms

For certain Items, clicking on the BOM tab displays a blank error box.
When attempting to open certain items, gets below error:

Error
Error no more data to read from socket
Protocol violation: [ XXX ]

Java Console shows:

......

at com.agile.ui.pcclient.pc.PCFolderManager.getHierarchicalFolderView(PCFolderManager.java:430)
at com.agile.ui.pcclient.pc.FolderTreeNode.loadChildren(FolderTreeNode.java:224)
at com.agile.ui.pcclient.pc.PCSearchAndShortcutPanel.treeWillExpand(PCSearchAndShortcutPanel.java:354)

Server Log stack trace:

Caused by: java.lang.StackOverflowError
at weblogic.utils.collections.ConcurrentHashMap.hash(ConcurrentHashMap.java:156)
at weblogic.utils.collections.ConcurrentHashMap.getEntry(ConcurrentHashMap.java:240)
at weblogic.utils.collections.ConcurrentHashMap.get(ConcurrentHashMap.java:217)
at weblogic.utils.collections.ConcurrentProperties.get(ConcurrentProperties.java:38)
at weblogic.utils.collections.ConcurrentProperties.getProperty(ConcurrentProperties.java:41)
at weblogic.jdbc.jts.Driver.copyLocalConnection(Driver.java:397)
at weblogic.jdbc.jts.Driver.connect(Driver.java:138)
at weblogic.jdbc.common.internal.RmiDataSource.getConnectionInternal(RmiDataSource.java:589)
at weblogic.jdbc.common.internal.RmiDataSource.getConnection(RmiDataSource.java:545)
at weblogic.jdbc.common.internal.RmiDataSource.getConnection(RmiDataSource.java:538)
at com.agile.util.sql.DefaultConnectionFactory.getConnFromDS(DefaultConnectionFactory.java:84)
at com.agile.util.sql.DefaultConnectionFactory.getJDBCConnection(DefaultConnectionFactory.java:44)
at com.agile.util.sql.ConnectionFactory.getConnection(ConnectionFactory.java:37)
at com.agile.pc.cmserver.base.BaseDAO.getConnection(BaseDAO.java:142)
at com.agile.pc.cmserver.item.ItemCoverPageDAO.loadTable(ItemCoverPageDAO.java:100)
at com.agile.pc.cmserver.base.BaseCache.loadVOTable(BaseCache.java:259)
at com.agile.pc.cmserver.item.ItemCache.loadVOTable(ItemCache.java:282)
at com.agile.pc.cmserver.base.BaseCache.loadTable(BaseCache.java:343)
at com.agile.pc.cmserver.base.BaseUtil.getServerTable(BaseUtil.java:345)
at com.agile.pc.cmserver.base.CMObject.getServerTable(CMObject.java:113)
at com.agile.pc.cmserver.base.CMObject.getValueByAtt(CMObject.java:136)
at com.agile.pc.cmserver.base.CMObject.getValueByAttForCriteria(CMObject.java:295)
at com.agile.pc.cmserver.base.EvaluatableAdapter.resolvedLeftOperand(EvaluatableAdapter.java:820)
at com.agile.pc.cmserver.base.EvaluatableAdapter.resolveOperands(EvaluatableAdapter.java:134)
at com.agile.admin.criteria.expression.ConditionEvaluator.evaluate(ConditionEvaluator.java:40)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluate(BooleanExpressionEvaluator.java:210)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.compute(BooleanExpressionEvaluator.java:192)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluatePostfix(BooleanExpressionEvaluator.java:127)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluate(BooleanExpressionEvaluator.java:53)
at com.agile.admin.criteria.CriteriaEvaluator.evaluateResult(CriteriaEvaluator.java:68)
at com.agile.admin.criteria.CriteriaEvaluator.evaluate(CriteriaEvaluator.java:56)
at com.agile.admin.server.ADCriteria.matchCriteria(ADCriteria.java:357)
at com.agile.admin.server.ADBaseCriteriaNode.matchCriteria(ADBaseCriteriaNode.java:192)
at com.agile.admin.server.rolepriv.PrivilegeEngine.evaluate(PrivilegeEngine.java:55)
at com.agile.admin.server.rolepriv.PrivilegeEngine.evaluate(PrivilegeEngine.java:126)
at com.agile.admin.server.rolepriv.PrivilegeSet.evaluate(PrivilegeSet.java:135)
at com.agile.admin.server.rolepriv.PrivMask.hasPriv(PrivMask.java:547)
at com.agile.pc.cmserver.base.UserContext.hasPrivilege(UserContext.java:783)
at com.agile.pc.cmserver.base.UserContext.canRead(UserContext.java:656)
at com.agile.pc.cmserver.item.ItemService.getItemThumbnailIDs(ItemService.java:3737)
at com.agile.pc.cmserver.item.ItemService.getItemRowAttCellFromSiteRev(ItemService.java:3869)
at com.agile.pc.cmserver.item.ItemServiceRow.setValuesForRevAttrs(ItemServiceRow.java:474)
at com.agile.pc.cmserver.item.ItemService.setCoverPageValuesForRevAttrs(ItemService.java:6504)
at com.agile.pc.cmserver.item.ItemCoverPageDAO.loadTable(ItemCoverPageDAO.java:193)
at com.agile.pc.cmserver.base.BaseCache.loadVOTable(BaseCache.java:259)
at com.agile.pc.cmserver.item.ItemCache.loadVOTable(ItemCache.java:282)
at com.agile.pc.cmserver.base.BaseCache.loadTable(BaseCache.java:343)
at com.agile.pc.cmserver.base.BaseUtil.getServerTable(BaseUtil.java:345)
at com.agile.pc.cmserver.base.CMObject.getServerTable(CMObject.java:113)
at com.agile.pc.cmserver.base.CMObject.getValueByAtt(CMObject.java:136)
at com.agile.pc.cmserver.base.CMObject.getValueByAttForCriteria(CMObject.java:295)
at com.agile.pc.cmserver.base.EvaluatableAdapter.resolvedLeftOperand(EvaluatableAdapter.java:820)
at com.agile.pc.cmserver.base.EvaluatableAdapter.resolveOperands(EvaluatableAdapter.java:134)
at com.agile.admin.criteria.expression.ConditionEvaluator.evaluate(ConditionEvaluator.java:40)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluate(BooleanExpressionEvaluator.java:210)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.compute(BooleanExpressionEvaluator.java:192)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluatePostfix(BooleanExpressionEvaluator.java:127)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluate(BooleanExpressionEvaluator.java:53)
at com.agile.admin.criteria.CriteriaEvaluator.evaluateResult(CriteriaEvaluator.java:68)
at com.agile.admin.criteria.CriteriaEvaluator.evaluate(CriteriaEvaluator.java:56)
at com.agile.admin.server.ADCriteria.matchCriteria(ADCriteria.java:357)
at com.agile.admin.server.ADBaseCriteriaNode.matchCriteria(ADBaseCriteriaNode.java:192)
at com.agile.admin.server.rolepriv.PrivilegeEngine.evaluate(PrivilegeEngine.java:55)
at com.agile.admin.server.rolepriv.PrivilegeEngine.evaluate(PrivilegeEngine.java:126)
at com.agile.admin.server.rolepriv.PrivilegeSet.evaluate(PrivilegeSet.java:135)
at com.agile.admin.server.rolepriv.PrivMask.hasPriv(PrivMask.java:547)
at com.agile.pc.cmserver.base.UserContext.hasPrivilege(UserContext.java:783)
at com.agile.pc.cmserver.base.UserContext.canRead(UserContext.java:656)
at com.agile.pc.cmserver.item.ItemService.getItemThumbnailIDs(ItemService.java:3737)
at com.agile.pc.cmserver.item.ItemService.getItemRowAttCellFromSiteRev(ItemService.java:3869)
at com.agile.pc.cmserver.item.ItemServiceRow.setValuesForRevAttrs(ItemServiceRow

Facts
- No "C" or "E" type error in Averify log
- JVM maximum heap size of Application Server is enough

Steps

1. Login to Web Client
2. Search for item
3. Click to open the item from search result

Changes

 Upgrade to Agile 9.3.4

Cause

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