Encountering Blank Error or No More Data to Read From Socket or Protocol Error When Clicking on Part in Agile PLM 9.3.4 (Doc ID 2094431.1)

Last updated on JULY 07, 2016

Applies to:

Oracle Agile Product Collaboration - Version 9.3.4.0 to 9.3.4.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

For certain Items, clicking on the BOM tab displays a blank error box.
When attempting to open certain items, gets below error:

Error
Error no more data to read from socket
Protocol violation: [ XXX ]


Java Console shows:

......

at com.agile.ui.pcclient.pc.PCFolderManager.getHierarchicalFolderView(PCFolderManager.java:430)
at com.agile.ui.pcclient.pc.FolderTreeNode.loadChildren(FolderTreeNode.java:224)
at com.agile.ui.pcclient.pc.PCSearchAndShortcutPanel.treeWillExpand(PCSearchAndShortcutPanel.java:354)

 

Server Log stack trace:

Caused by: java.lang.StackOverflowError
at weblogic.utils.collections.ConcurrentHashMap.hash(ConcurrentHashMap.java:156)
at weblogic.utils.collections.ConcurrentHashMap.getEntry(ConcurrentHashMap.java:240)
at weblogic.utils.collections.ConcurrentHashMap.get(ConcurrentHashMap.java:217)
at weblogic.utils.collections.ConcurrentProperties.get(ConcurrentProperties.java:38)
at weblogic.utils.collections.ConcurrentProperties.getProperty(ConcurrentProperties.java:41)
at weblogic.jdbc.jts.Driver.copyLocalConnection(Driver.java:397)
at weblogic.jdbc.jts.Driver.connect(Driver.java:138)
at weblogic.jdbc.common.internal.RmiDataSource.getConnectionInternal(RmiDataSource.java:589)
at weblogic.jdbc.common.internal.RmiDataSource.getConnection(RmiDataSource.java:545)
at weblogic.jdbc.common.internal.RmiDataSource.getConnection(RmiDataSource.java:538)
at com.agile.util.sql.DefaultConnectionFactory.getConnFromDS(DefaultConnectionFactory.java:84)
at com.agile.util.sql.DefaultConnectionFactory.getJDBCConnection(DefaultConnectionFactory.java:44)
at com.agile.util.sql.ConnectionFactory.getConnection(ConnectionFactory.java:37)
at com.agile.pc.cmserver.base.BaseDAO.getConnection(BaseDAO.java:142)
at com.agile.pc.cmserver.item.ItemCoverPageDAO.loadTable(ItemCoverPageDAO.java:100)
at com.agile.pc.cmserver.base.BaseCache.loadVOTable(BaseCache.java:259)
at com.agile.pc.cmserver.item.ItemCache.loadVOTable(ItemCache.java:282)
at com.agile.pc.cmserver.base.BaseCache.loadTable(BaseCache.java:343)
at com.agile.pc.cmserver.base.BaseUtil.getServerTable(BaseUtil.java:345)
at com.agile.pc.cmserver.base.CMObject.getServerTable(CMObject.java:113)
at com.agile.pc.cmserver.base.CMObject.getValueByAtt(CMObject.java:136)
at com.agile.pc.cmserver.base.CMObject.getValueByAttForCriteria(CMObject.java:295)
at com.agile.pc.cmserver.base.EvaluatableAdapter.resolvedLeftOperand(EvaluatableAdapter.java:820)
at com.agile.pc.cmserver.base.EvaluatableAdapter.resolveOperands(EvaluatableAdapter.java:134)
at com.agile.admin.criteria.expression.ConditionEvaluator.evaluate(ConditionEvaluator.java:40)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluate(BooleanExpressionEvaluator.java:210)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.compute(BooleanExpressionEvaluator.java:192)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluatePostfix(BooleanExpressionEvaluator.java:127)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluate(BooleanExpressionEvaluator.java:53)
at com.agile.admin.criteria.CriteriaEvaluator.evaluateResult(CriteriaEvaluator.java:68)
at com.agile.admin.criteria.CriteriaEvaluator.evaluate(CriteriaEvaluator.java:56)
at com.agile.admin.server.ADCriteria.matchCriteria(ADCriteria.java:357)
at com.agile.admin.server.ADBaseCriteriaNode.matchCriteria(ADBaseCriteriaNode.java:192)
at com.agile.admin.server.rolepriv.PrivilegeEngine.evaluate(PrivilegeEngine.java:55)
at com.agile.admin.server.rolepriv.PrivilegeEngine.evaluate(PrivilegeEngine.java:126)
at com.agile.admin.server.rolepriv.PrivilegeSet.evaluate(PrivilegeSet.java:135)
at com.agile.admin.server.rolepriv.PrivMask.hasPriv(PrivMask.java:547)
at com.agile.pc.cmserver.base.UserContext.hasPrivilege(UserContext.java:783)
at com.agile.pc.cmserver.base.UserContext.canRead(UserContext.java:656)
at com.agile.pc.cmserver.item.ItemService.getItemThumbnailIDs(ItemService.java:3737)
at com.agile.pc.cmserver.item.ItemService.getItemRowAttCellFromSiteRev(ItemService.java:3869)
at com.agile.pc.cmserver.item.ItemServiceRow.setValuesForRevAttrs(ItemServiceRow.java:474)
at com.agile.pc.cmserver.item.ItemService.setCoverPageValuesForRevAttrs(ItemService.java:6504)
at com.agile.pc.cmserver.item.ItemCoverPageDAO.loadTable(ItemCoverPageDAO.java:193)
at com.agile.pc.cmserver.base.BaseCache.loadVOTable(BaseCache.java:259)
at com.agile.pc.cmserver.item.ItemCache.loadVOTable(ItemCache.java:282)
at com.agile.pc.cmserver.base.BaseCache.loadTable(BaseCache.java:343)
at com.agile.pc.cmserver.base.BaseUtil.getServerTable(BaseUtil.java:345)
at com.agile.pc.cmserver.base.CMObject.getServerTable(CMObject.java:113)
at com.agile.pc.cmserver.base.CMObject.getValueByAtt(CMObject.java:136)
at com.agile.pc.cmserver.base.CMObject.getValueByAttForCriteria(CMObject.java:295)
at com.agile.pc.cmserver.base.EvaluatableAdapter.resolvedLeftOperand(EvaluatableAdapter.java:820)
at com.agile.pc.cmserver.base.EvaluatableAdapter.resolveOperands(EvaluatableAdapter.java:134)
at com.agile.admin.criteria.expression.ConditionEvaluator.evaluate(ConditionEvaluator.java:40)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluate(BooleanExpressionEvaluator.java:210)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.compute(BooleanExpressionEvaluator.java:192)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluatePostfix(BooleanExpressionEvaluator.java:127)
at com.agile.admin.criteria.expression.BooleanExpressionEvaluator.evaluate(BooleanExpressionEvaluator.java:53)
at com.agile.admin.criteria.CriteriaEvaluator.evaluateResult(CriteriaEvaluator.java:68)
at com.agile.admin.criteria.CriteriaEvaluator.evaluate(CriteriaEvaluator.java:56)
at com.agile.admin.server.ADCriteria.matchCriteria(ADCriteria.java:357)
at com.agile.admin.server.ADBaseCriteriaNode.matchCriteria(ADBaseCriteriaNode.java:192)
at com.agile.admin.server.rolepriv.PrivilegeEngine.evaluate(PrivilegeEngine.java:55)
at com.agile.admin.server.rolepriv.PrivilegeEngine.evaluate(PrivilegeEngine.java:126)
at com.agile.admin.server.rolepriv.PrivilegeSet.evaluate(PrivilegeSet.java:135)
at com.agile.admin.server.rolepriv.PrivMask.hasPriv(PrivMask.java:547)
at com.agile.pc.cmserver.base.UserContext.hasPrivilege(UserContext.java:783)
at com.agile.pc.cmserver.base.UserContext.canRead(UserContext.java:656)
at com.agile.pc.cmserver.item.ItemService.getItemThumbnailIDs(ItemService.java:3737)
at com.agile.pc.cmserver.item.ItemService.getItemRowAttCellFromSiteRev(ItemService.java:3869)
at com.agile.pc.cmserver.item.ItemServiceRow.setValuesForRevAttrs(ItemServiceRow

 

Facts
- No "C" or "E" type error in Averify log
- JVM maximum heap size of Application Server is enough

 

Steps

1. Login to Web Client
2. Search for item
3. Click to open the item from search result

Changes

 Upgrade to Agile 9.3.4

Cause

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