Shell Mailbox Gives Error Message "javax.mail.internet.MimeMultipart" in Mail Body (Doc ID 2094587.1)

Last updated on JULY 19, 2017

Applies to:

Primavera Unifier - Version 10.1 to 10.1 [Release 10.1]
Primavera Unifier Cloud Service - Version 10.1 to 10.1 [Release 10.1]
Information in this document applies to any platform.

Symptoms

On : Primavera Unifier 10.1.5.1 version, Self-host

ACTUAL BEHAVIOR
----------------------
Sometimes body of an email has the error message similar to:
javax.mail.internet.MimeMultipart@2ee06d19

-Mails with error always have attachment, but attachment can be downloaded/opened from mailbox. Also some emails with attachments do not have error.

- issue happens when user have images in the body and also attachments.
- firefox version 41.0
- encoding - default for current locale
- outlook encoding - western european
- messages are html


STEPS TO REPRODUCE
----------------------
1-) If there is an image in the signature of a mail, Unifier can not show it in the body. There is an X instead of the image but the image itself is added to attachment list and cane be opened. The rest of the mail body is shown correctly.

2-) If the mail has an image in the signature and also has an attachment to email, body of the email is not shown, instead javax error message is shown. The image file in the signature is not listed in the mail attachment list.

3-) If the image is removed from the signature and same mail with same attachment is resend to Unifier, the mail will be shown correctly.


EXPECTED BEHAVIOR
-----------------------
Body of the mail shouldn't have any error message for all scenarios.

BUSINESS IMPACT
-----------------------
Customer got "javax.mail.internet.MimeMultipart" error in email body.

Cause

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