ZRG2202F: Adjusting Start Date Policy Results IN RBH-00862 (Doc ID 2094861.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 10.14.2.4 version, Usage (Policy), Production environment

When attempting to update the policy start to a further date, where the policy holder has several addresses
the following error can occur.

ERROR
-----------------------
RBH-00862 - End date must be on or after the start date.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a relation with 2 addresses for period 01-07-2015 until 04-08-2015 and for period 05-08-2015 with no end date
2. Add a policy for this relation with start date 01-08-2015
3. Update the start date of the policy to 05-08-2015

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot adjust start dates for certain policies.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms