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Returns Management Offline Screen is Displayed When Performing a Return Transaction Tendered with Gift Card (Doc ID 2094914.1)

Last updated on MARCH 10, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), when integrated with Oracle Retail Returns Management (ORRM), the offline screen is displayed when performing a return a transaction tendered with gift card.

Steps to Reproduce:
Pre-requisite:
Oracle Retail Returns Management is integrated with ORPOS.

1. Create a sale transaction, tendered with Gift Card.
2. Return with receipt the transaction in step 1.
3. Go though screens that prompt return information.
4. Click Tender button
5. Notice that Returns Management (ORRM) offline screen is displayed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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