Error: "logs.catastrophic_failure" Or Error:"com.oracle.pgbu.core.CopyStepsAdapter.setWhatIfProjectCopy(Z)V" When Running A Copy / Paste Service

(Doc ID 2095045.1)

Last updated on OCTOBER 18, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3.7.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 8.3.7.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE #1

After attempting to run a copy/paste service against a project, the project can (randomly) fail and notes the following error in the service log:

ERROR
-----------------
logs.catastrophic_failure

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6 Professional
2. Highlight a project and select copy
3. Highlight an EPS and select Paste
4. Note the issue which occurs when the job fails.  The job log can be identified from within P6: Administer > Job Status

 

 

ISSUE #2

After attempting to run a copy/paste service against a project, the project can (randomly) fail and notes the following error in the service log:

ERROR
-----------------
com.oracle.pgbu.core.CopyStepsAdapter.setWhatIfProjectCopy(Z)V

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6 Professional
2. Highlight a project and select copy
3. Highlight an EPS and select Paste
4. Note the issue which occurs when the job fails.  The job log can be identified from within P6: Administer > Job Status 

 

Changes

 

Cause

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