P6 Professional Setup Wizard Fails With "Status Code -#########" or Launches an Installer With White Screen When Running Setup.exe

(Doc ID 2095206.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Primavera P6 Professional Project Management - Version 15.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When running the setup.exe for the P6 Professional any of the following errors can occur:

ERROR #1:

 

ERROR #2:

A log file will be generated to the user's profile location:

On Windows XP:
C:\Documents and Settings\{Windows account name}\Local Settings\Temp\P6_Professional_{timestamp}.log

On Windows server 2008:
C:\Documents and Settings\{Windows account name}\AppData\Local\Temp\P6_Professional_{timestamp}.log

On Windows 7/8/10:
C:\Users\{Windows account name}\AppData\Local\Temp\P6_Professional_{timestamp}.log

The following error messages can be found in the P6_Professional_{timestamp}.log:

[07AC:07D0][2015-11-12T03:25:03]i000: OverallStatus is Failed to install Microsoft .NET Framework 4.5
[07AC:07D0][2015-11-12T03:25:03]i000: OverallStatus is Failed to install Primavera P6 Professional (x86)
[07AC:07B0][2015-11-12T03:25:04]i500: Shutting down, exit code: 0x80072ee7

or

[0EEC:0EB8][2015-11-17T03:19:39]i000: OverallStatus is Not installed Microsoft .NET Framework 4.5
[0EEC:0EB8][2015-11-17T03:19:39]i000: OverallStatus is Not installed Primavera P6 Professional (x64)
[0EEC:09E0][2015-11-17T03:19:39]e000: Error 0x80072ee7: Failed while caching, aborting execution.

or

Error 0x80070643: Failed to install MSI package

Changes

 

Cause

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