Unable To Export Contacts From Address Book In CSV Format

(Doc ID 2095458.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Information in this document applies to any platform.

Symptoms

Using Convergence 3.0.0.3.0.

We are encountering a problem when exporting contacts from Convergence.

We have identified this problem as when the user attempts to export the contacts in 'Microsoft Outlook CSV "format, nothing happens.  Other formats appear to work fine.

Cause

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