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ZRG4030S: NPO Modifications Created Twice Incorrectly (Doc ID 2095767.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Insurance Policy Administration - Version 10.15.1.2 and later
Information in this document applies to any platform.

Symptoms

On production: 10.15.1.2 version, Usage (Policy)

When attempting to add a policy in ZRG2201F,
the following error occurs.

ERROR
-----------------------
Policy modifications of type NPO (New Policy) are created twice incorrectly: 1 per the start date of the policy and 1 per the date of the new product added.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. ZRG2201F: Add new policy per 01-10-2015, with supplementary product per 01-01-2016
2. ZRG4030S: Notice that two NPO modifications are created where only one is expected

WORK-AROUND
-----------------------
This error does not occur when adding the policy first and finalizing it before adding the supplementary product.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are confronted with incorrect modifications leading to incorrect output for the members on the policy.

Cause

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In this Document
Symptoms
Cause
Solution
References


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