Unable to Select a Folder by Keying in the First Character to Move a Message (Doc ID 2096475.1)

Last updated on FEBRUARY 28, 2016

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Users having multiple mail folders are facing the following problem in Convergence 3.0.1:

1)  Login to Convergence as a user who has multiple mail folders (for example: 25 - 30 folders).
2)  Select a mail in the INBOX using the checkbox next to mail subject, click on the 'Move' option / drop-down list -> 'Move to folder ...' option.  A list of folders will appear.
3)  Select any folder and try to choose any other folder by pressing the letter (which is the starting letter of the folder name) on the keyboard.

For example: Press "P" on the keyboard in order to select a folder whose name starts with the letter "P".  However, the folder selection doesn't change as expected.  So the user will have to manually navigate / scroll-down to select the particular folder to move the mail.

This problem does not occur in earlier versions (3.0.0.1.0, 3.0.0.2.0) of Convergence.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms