PDF with No Properties is generated as E2B Attachment (Doc ID 2096578.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Argus Safety - Version 6.0.5 to 8.1 [Release 6.0 to 8.1]
Information in this document applies to any platform.

Symptoms

If a PDF file is attached to a case and an E2B is transmitted with attachment, the PDF file generated at E2B transmission is without Properties.

When user opens that PDF file generated at E2B transmission by Adobe Reader and selects File >> Properties menu, the properties dialog does not open.

Due to this problem, an ACK is returned from the receiving agency indicating "there is no Case ID".

Normally when a user opens a PDF file generated at E2B transmission by Adobe Reader and selects File >> Properties menu,
the PDF file properties dialog opens and the case id is contained at its Subject such as <Country>-<Agency>-<Case_ID>.

Menu on Adobe Reader to display Properties:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms