UPC-E Type Barcodes Are Not Uncompressed to UPC-A Barcode When Scanned from HH Device

(Doc ID 2096942.1)

Last updated on JANUARY 19, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 14.0.2 and later
Information in this document applies to any platform.


The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.

When attempting to scan a UPC -E type barcode, it is observed that the decompression to UPC -A barcode type does not happen and the following error occurs:

Steps to Reproduce:

  1. Create an item in RMS and give its barcode as UPC-A type.
  2. Convert this UPC-A type barcode to UPC-E type barcode using a converter.
  3. Try to scan this converted UPC-E barcode.
  4. Observed that the decompression to UPC-A barcode type does not happen and the error above is shown.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms