"Invalid username or password" When Attempting to Login to P6 Web (Doc ID 2097279.1)

Last updated on JANUARY 29, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2 1.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.2 1.0 version, P6 Web - Login, Setup, Collaboration and Tech Issues

When attempting to into P6Web, the following error is received:


ERROR
-----------------------
 "Invalid username or password".

User can successfully log into P6 Professional Client.  LDAP is the authentication mode.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6Web

2. Enter username and password

3.  Observe reported error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to P6Web

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms