My Oracle Support Banner

SIM Client is Asking for Dual Login Even With Single Sign-On (SSO) Configured (Doc ID 2097284.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Retail Store Inventory Management - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In a Single Sign On (SSO) configured environment, whenever users are trying to log in to the Store Inventory Management (SIM) client application from SSO page and after supplying valid credentials, it launches the application but the user is not logged in directly.  The SIM login screen is displayed.  However, after providing the same credentials given on the SIM login prompt, the user is able to log in to the SIM client.

Basically even after configuring SSO, the system is prompting the user to log in two times (first on SSO page and second time on the SIM client).


Steps To Reproduce:


    1. Invoke SSO URL for SIM application.
    2. Enter SSO credentials on the browser and click on login.
    3. Instead of launching the SIM application directly, the system displays the SIM application login screen, asking for dual login.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.