OHI C2BO Results in Error VER-00708 when Submitting New Policy

(Doc ID 2097382.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.1.4 and later
Information in this document applies to any platform.

Symptoms

On : 10.14.1.4 version, Usage (Policy)

When attempting to create a policy via C2BO, the following error occurs.
The policy is created in OHI, however the policy in OHI can be reported as being ready manually by pressing on 'ready' in the window Modify Policy.
No error message appears then here. So the problem lies somewhere in C2BO.


ERROR
-----------------------
Fout.VER-00708: Op de datum overeenkomst van de polis moet indien de status van de polis ongelijk wordt aan de status Registratief een incassogegeven aanwezig zijn. (5512101).
---------------
Fout.VER-00708: On the date of the policy agreement - if the status of the policy becomes unequal to status Provisional - a collection data must be available. (5,512,101).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. See Attachment.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Some policies return an error message

Cause

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