Error: Tracker Main GUI Module Has Stopped. Only For One Filing (Doc ID 2097870.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Insurance Compliance Forms Tracker - Version 6.8 and later
Information in this document applies to any platform.

Symptoms

On : 6.8.x.x version, Tracker client

When user accesses a specific filing, it raise a pop up "Tracker Main GUI module" and message mentions Module has stopped working. It then basically crashes the application whatever action user takes from the available list.

ERROR
-----------------------
Pop up message: Tracker Main GUI module has stopped working.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access the specific filing under a filing group
2. Try to open it (by double clicking on it)
3. The above message pops up
4. There are three option in the popped up message:
  i) Check online for a solution and close the program
  ii) Close program
  iii) X out of the message.
  All options immediately close Tracker. (Only for a specific filing, other filings can be accessed without issue).

Note: User recalls that she accidentally added effective date for year as 3016 instead of 2016 in a filing activity and since then when accessing the filing, it brings up the pop up box "Tracker Main GUI module" that it has stopped.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot work on this specific filing which is delaying its production process.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms