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Error: Tracker Main GUI Module Has Stopped. Only For One Filing (Doc ID 2097870.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Insurance Compliance Forms Tracker - Version 6.8 and later
Information in this document applies to any platform.


On : 6.8.x.x version, Tracker client

When user accesses a specific filing, it raise a pop up "Tracker Main GUI module" and message mentions Module has stopped working. It then basically crashes the application whatever action user takes from the available list.

Pop up message: Tracker Main GUI module has stopped working.

The issue can be reproduced at will with the following steps:
1. Access the specific filing under a filing group
2. Try to open it (by double clicking on it)
3. The above message pops up
4. There are three option in the popped up message:
  i) Check online for a solution and close the program
  ii) Close program
  iii) X out of the message.
  All options immediately close Tracker. (Only for a specific filing, other filings can be accessed without issue).

Note: User recalls that she accidentally added effective date for year as 3016 instead of 2016 in a filing activity and since then when accessing the filing, it brings up the pop up box "Tracker Main GUI module" that it has stopped.

Due to this issue, users cannot work on this specific filing which is delaying its production process.




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