Discount Reason Codes Show 'SQL Error' Upon Adding a New Code (Doc ID 2098027.1)

Last updated on JANUARY 19, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 14.0.2, while adding a reason code from the POS UI for Item / Transaction Amount and percentage (any discount reason code), the application shows 'Structured Query Language' (SQL) error on the screen.


Steps to Reproduce:

  1. Go to F4 Admin -> Security -> Reason Codes
  2. Go to "Transaction Discount by Percentage" reason code
  3. Add a new reason code
  4. Hit 'Done'
  5. The following error appears:

Database Communication Notice
The following error occurred when accessing the database: A Structured Query Language error occurred during database access. Please inform your supervisor, then press Enter to continue.

 

Cause

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