Unable to Release Crew Assigned to Completed Event

(Doc ID 2098536.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Information in this document applies to any platform.

Symptoms

A crew appears to be assigned to an event that has already been completed.  The event log does not show the crew ever being assigned to the event, but it does show the crew "en-route" to the event.  Application users are unable to release the crew. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms