Resource Name Displaying Symbol Instead of Letter With Accent in Instantis EnterpriseTrack (Doc ID 2098548.1)

Last updated on AUGUST 01, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 15.1.0.0 and later
Instantis EnterpriseTrack - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The last name of a resource manager with the letter "O" with an accent or diacritic mark (e.g., acute, grave, circumflex, tilde, umlaut) is appearing incorrectly in Instantis EnterpriseTrack with symbols instead of the correct accented letter.

The issue can be reproduced at will with the following steps:
1. Login in any user to Instantis EnterpriseTrack
2. Navigate to Resources > Advanced Search
  a. Click/expand the plus sign under Display option and change Max Resources to Show 25 to All. Click the plus sign again to close Display Options.
  b. Find the heading Search in Resources > Last Name Starts With > type the first letter of a resources last name
  c. Scroll down to next section, Search in Resource Details, and select the box next to Resource Status so it selects all the options.
  c. Directly to the right, find Type Resource Name in grey, type resource manager name
  d. Click blue Search button
3. Results return records with the Resource Manager. Notice the last name has a symbol in place of a letter. Name does not appear the same in every instance.

Cause

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