When Entering a Formal Application fo ra Group Product the Insureds Drop-down is Blank (Doc ID 2098589.1)

Last updated on JANUARY 22, 2016

Applies to:

Oracle Insurance General Agent - Version 8.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.2.0 version, Plan Administration Module

When entering a formal application for a group client on a group life/health product, the system is neither displaying the employees as insureds nor allowing the creation of a new insureds gridbox on the coverages page of the wizard.

The expected behavior is either a) the employees from the 'employee' tab appear in the drop down to be added to the insureds gridbox, or 2) a new employee can be added to the gridbox by selecting the new button and creating/adding a new employee.

The issue can be reproduced at will with the following steps:
1. Open a Group Client
2. Run a Formal App activity and select a group insurance product.
3.On the Coverages screen, select the covered employees -- there is no list and a new employee cannot be added.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms