File Download Takes More Than 25 Seconds on Environment Where Download of Productivity Components Is Enabled and Java 1.8.0_65 Is Installed (Doc ID 2098677.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
On Internet Explorer, file opens after a long pause (20+ sec) when "Download of Productivity Components" is enabled

Expected Behavior
File to open  quickly (in 3-4 sec) on any browser even when "Download of Productivity Components" is enabled

What Is Working
On Firefox, file opens quickly (in 3-4 sec) even when "Download of Productivity Components" is enabled


Steps to Reproduce
1. Login to Java Client as admin user
2. Goto Admin tab > System Settings > Viewers & Files > File Association
3. Make sure pdf is not associated with Viewer
4. Goto Admin tab > System Settings > Preferences, and set Allow Download of Productivity Components to Yes
5. Launch IE, and login to Web Client
6. Open item, goto Attachments tab and add pdf file
7. Double click pdf file to open file
8. File opens after a long pause (20+ sec)

Cause

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