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Notify (NFY) Alarms Being Falsely Generated for Crews (Doc ID 2098876.1)

Last updated on MARCH 23, 2019

Applies to:

Oracle Network Management for Utilities - DMS - Version to [Release 1.11 to 1.12]
Oracle Utilities Network Management System - Version to [Release 1.11 to 1.12]
Information in this document applies to any platform.


Crew Contact alarms being generated falsely.  The Control Room reported 2 events where they received a NFY alarm for Crew Contact time but should not have. 

Given the time frame between when the crews were dispatched and indicated that they were on-site, this was under the 60 minute crew contact alarm setting. The NFY alarm should not have been created.

The issue can be reproduced at will with the following steps:
1. Determine the setting for the crewContactAlarmInterval SRS rule
2. Create 2 events and dispatch crews to each
3. For one of the events, set the crew to on-site at some point before the expected NFY alarm is created
4. At the time that the crewContact time has passed, there will be 2 NFY alarms created... one for each of the events. Only the alarm for the enroute crew should have been created.

These are a nuisance in the Control Room. The personnel are trying to dispatch the work to the crew and get them ENR and ONS as quickly as possible without getting false alarms.




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