Notify (NFY) Alarms Being Falsely Generated for Crews (Doc ID 2098876.1)

Last updated on JUNE 13, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Information in this document applies to any platform.

Symptoms

Crew Contact alarms being generated falsely.  The Control Room reported 2 events where they received a NFY alarm for Crew Contact time but should not have. 

Given the time frame between when the crews were dispatched and indicated that they were on-site, this was under the 60 minute crew contact alarm setting. The NFY alarm should not have been created.


The issue can be reproduced at will with the following steps:
1. Determine the setting for the crewContactAlarmInterval SRS rule
2. Create 2 events and dispatch crews to each
3. For one of the events, set the crew to on-site at some point before the expected NFY alarm is created
4. At the time that the crewContact time has passed, there will be 2 NFY alarms created... one for each of the events. Only the alarm for the enroute crew should have been created.


These are a nuisance in the Control Room. The personnel are trying to dispatch the work to the crew and get them ENR and ONS as quickly as possible without getting false alarms.

Cause

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