Service Agreement to Usage Subscription Sync Issue (12.1): "Effective Date Issue" (Doc ID 2099279.1)

Last updated on JANUARY 22, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 12.1.0.0.0 and later
Oracle Utilities Meter Data Management - Version 2.1.0.2 and later
Information in this document applies to any platform.

Symptoms

With CCB-MDM 12.1, when sync'ing Service Agreements from CCB to MDM, MDM will throw an error during sync request transition out of Pending state saying "Effective Date field missing".  Review of the sync request message from CCB shows that the Effective Date is being passed successfully to MDM. 



Cause

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