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Gift Card Reload Item Quantity Is Updated in SIM, Thereby Reducing the Stock on Hand (Doc ID 2099367.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

A Gift Card reload in Oracle Retail Point of Service (ORPOS) reduces the stock on hand (SOH) in Retail Store Inventory Management (SIM).


Sample Steps to Reproduce:


Test items in POS and SIM:

00135637 - $200 GC
00104266 - Price Entry GC


Inventory Details looked up in SIM:

100012826 - $200 GC - SOH = 1 , Available qty = 1
00104266   - Price Entry GC - SOH = 1653, avail qty = 1653


POS Client's application.xml:


In POS application:

   1. Select F3 POS
   2. Enter item 00104266
   3. Enter GC number 8424675191639566
   4. Select F6 Tender
   5. Select F2 Cash
   6. Activating Gift Card
   7. Receipt prints

   8. Select F3 POS
   9. Select F9 More > F7 Gift Card > F2 Gift Card > F3 Reload > Enter GC Amount
 10. Enter the GC Number
 11. Select F6 Tender and F2 Cash
 12. Receipt prints


Inventory Detail lookup:

00104266:
SOH = 1651, Avail Qty = 1651

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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