Receiving 'PROXY.ERROR.21: ... (21!IInsRepFileAccess.Add() Failed (80004005)./Unspecified Error)' When Saving Documents to the IStream DM Server (Doc ID 2100344.1)

Last updated on JUNE 30, 2017

Applies to:

Oracle Insurance Istream - Version 4.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 4.2.0 version, IStream Publisher

When attempting to save generated documents ( Clg) to the IStream DM, Publisher reports the following message:


ERROR
-----------------------
Publisher WorkerAgent.log Reports: PROXY.ERROR.21: Could not add CI_GD:Symantec Corporation 0162071\WIP\Symantec Corporation Group Cert Template.clg to repository (21!IInsRepFileAccess.Add() failed (80004005)./Unspecified error).

IStream ILF Reports: CGIscLiveLink::Connect - Failed to connect due to: Invalid pointer (0x80004003).



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Confirm all Publisher services are running.
2. Submit the request.
3. Monitor the behavior.



Cause

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