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"Force Logout" Does not Work if User's Machine is Disconnected from Network (Doc ID 2100364.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.12.0.1 to 1.12.0.3 [Release 1.12]
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.11.0.4 [Release 1.11]
Oracle Utilities Network Management System - Version 1.11.0.4 to 1.11.0.4 [Release 1.11]
Oracle Utilities Network Management System - Version 1.12.0.1 to 1.12.0.3 [Release 1.12]
Information in this document applies to any platform.

Symptoms

When an operator's Oracle Network Management System (NMS) environment is not connected to the network (i.e. a user shutdown their computer without logging off), using the Configuration Assistant to forcibly log that user out of the system (via the "Reset Login" button) does not work.
The operator is then able to reconnect their environment to the network without needing to sign back in.


STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:
1. Start web workspace on machine A as user X.
2. Start the Config Assistant on machine B as user Y.
3. Wait until the message "Unsubscribing due to inactivity: user X" appears in the NMS managed server's .out file.
4. Have user Y do a 'Reset Login' on user X in Config Assistant.
5. Verify that user X's environment is not automatically shut down.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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