Database Setup Wizard Configuration Options Are Not Available, Blank Grey Screen, No Ability to Select Admin Password or Uncheck Sample Data (Doc ID 2100411.1)

Last updated on FEBRUARY 02, 2016

Applies to:

Primavera P6 Professional Project Management - Version 8.3.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When running dbsetup with 8.3 media, the configuration options screen is blank and there is no ability to uncheck the sample data box.

Next can be clicked, but, no configuration options are available.

There is also nowhere to put the admin password.

EXPECTED BEHAVIOR
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The configuration screen appears with selections available, including a check box that is defaulted to include sample data that be unchecked, if necessary, before clicking next and entering the password for the admin user.

STEPS
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The issue can be reproduced at will with the following steps:
1. Run dbsetup with 8.3 media
2. Advance to configuration options screen
3. See blank grey screen with next as the only available button.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot exclude sample data from the new database or add a password for the admin user.

Cause

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