Issue of cancelling the Active Pay Plan
(Doc ID 2100517.1)
Last updated on JULY 18, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
On : CCB 2.3.1 version,
When attempting to cancel a Pay Plan, the following error occurs.
Schedule Payment on Date 2015-12-25 is not covered by any Auto-pay.
Each Scheduled Payments should be covered by effective Payor Account's Auto Pay record(s) when "Auto Pay" Pay Method is selected.
The issue can be reproduced at will with the following steps:
1. On an account with an Auto Pay that has not been ended yet and with an active Pay Plan.
2. Press the Account Context Menu.
3. Select the Pay Plan.
4. Click Cancel button to cancel this Pay Plan.
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