My Oracle Support Banner

Issue of cancelling the Active Pay Plan (Doc ID 2100517.1)

Last updated on JULY 18, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing

On : CCB 2.3.1 version,

When attempting to cancel a Pay Plan, the following error occurs.

Schedule Payment on Date 2015-12-25 is not covered by any Auto-pay.
Each Scheduled Payments should be covered by effective Payor Account's Auto Pay record(s) when "Auto Pay" Pay Method is selected.

The issue can be reproduced at will with the following steps:
1.  On an account with an Auto Pay that has not been ended yet and with an active Pay Plan.
2. Press the Account Context Menu.
3. Select the Pay Plan.
4. Click Cancel button to cancel this Pay Plan.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.