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Troubleshooting the Error 'Ext Call to get records per page to display for User Id' in PFT, FTP, or ALM (Doc ID 2100704.1)

Last updated on MAY 25, 2021

Applies to:

Oracle Financial Services Asset Liability Management - Version 6.1 and later
Oracle Financial Services Profitability Management - Version 6.1 and later
Oracle Financial Services Funds Transfer Pricing - Version 6.1 and later
Oracle Financial Services Hedge Management and IFRS Valuations - Version 8.0.2 to 8.0.2 [Release 8]
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Purpose

This troubleshooting document lists steps you can take to determine why you get the following error when trying to open screens for Profitability Management (PFT), Funds Transfer Pricing (FTP) or Asset Liability Management:

Ext Call to get records per page to display for User Id: <User>: infodom: <infodom> is failing.

These steps include:

1. Checking the Tomcat/Weblogic/Websphere JDBC Data Source
2. Checking the CONFIGURATION table
3. Checking the setup of the Information Domain

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Check the JDBC Data Source for Tomcat/Weblogic/Websphere
 
2. Check the Web Server listed in the table CONFIGURATION
 
3. Check the Information Domain is setup correctly

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