Email Notification Connects to Wrong Mail Server Host (Doc ID 2101970.1)

Last updated on FEBRUARY 29, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.2.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 9.2.2.4 version, Notifications & Subscriptions

When attempting to send user object to other people,
the following error occurs.

ERROR
-----------------------
javax.mail.MessagingException: Could not connect to SMTP host: mailB.company.com, port: 25;


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logon Agile WebClient as any user
2. Open user self and click menu Action - Send
3. Input any other user as the recipient and click Send button
4. Check the second user's email inbox, find no email received
5. Check Agile Application Server log, find error of:
 javax.mail.MessagingException: Could not connect to SMTP host: mailB.company.com, port: 25;
  nested exception is:
java.net.ConnectException: Connection timed out: connect
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:287)
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43)


Cause

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