No Document Displayed When Clicking On Email Document Link From P6 EPPM (Doc ID 2102457.1)

Last updated on FEBRUARY 22, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.4.5.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Nothing displays after clicking the email document link.

EXPECTED BEHAVIOR
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The document attached and sent by email should be displayed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to P6.
2. Go to Projects>Documents>WP&Docs, attach a test.com file to the New Project.
3. Click Email to send document link.
4. Click the document link in the email, while it goes to the Documents tab without any contents or document attached.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the document as expected.

Cause

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