Invalid User ID Error when Logging into any PPS library (Doc ID 2102728.1)

Last updated on FEBRUARY 02, 2016

Applies to:

Oracle Documaker Desktop - Version 11.3 to 12.3
Information in this document applies to any platform.

Symptoms

Unable to log into any of the PPS libraries

ERROR
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Invalid User ID

STEPS
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The issue can be reproduced at will with the following steps:
1. Attempt to log in to any PPS library

BUSINESS IMPACT
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Due to this issue, users cannot log in to any of the PPS libraries

Cause

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