When Trying To Download DOCX or XLSX From OPPM, It Gets Changed To "getdocument.zip" (Doc ID 2102918.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera Portfolio Management - Version 9.1.1.0 and later
Information in this document applies to any platform.

Symptoms

On : OPPM 9.1.1.0 version, Setup Module

ACTUAL BEHAVIOR
---------------
A File was uploaded against an Item in PPM by the user. File type is of ".xlsx" format.

When trying to download the same file it downloads as "getdocument.zip" type and users are unable to open the file.

EXPECTED BEHAVIOR
-----------------------
Upon trying to download, the file should remains same extension.

STEPS
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The issue can be reproduced at will with the following steps:
1. Add attachment xlsx to item
2. Request to download it with IE
3. Download is shown as zip

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download files correctly.

Cause

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