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In SIM 14.0.x, Users See "Username and/or password is incorrect, or user is unauthorized" Error During Login (Doc ID 2102925.1)

Last updated on OCTOBER 15, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

In Store Inventory Management (SIM) 14.0.x, users are unable to log in even when the username and password are correct.  The below message appears:


Steps to Recreate:

  1. When users try to log in to the application with correct details for the first time, they see the messageL "Severe system error"
  2. If users launch the application again, after passing the same user details, they see the error: "User name and/or password is invalid".
  3. Click OK and log in again with same credentials -- this time the login works.

Cause

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