Estimated Restoration Times (ERT) And Initial Restoration Times (ITR) Missing From Several Jobs (Doc ID 2103093.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Oracle Utilities Network Management System - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Information in this document applies to any platform.

Symptoms

There are several instances where Estimated Restoration Times (ERT) and Initial Restoration Times (ITR) are not appearing on outage events. The Trouble Codes for the outages include the OUT or PT Out clue, but no ITR is appearing in the work agenda or in the ERT_CHANGE_LOG when the event is created in NMS and appears in the work agenda.


Changes

There were several new control zones added to the system.

Cause

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