Client Search Screen Results Not Shown Properly
(Doc ID 2103242.1)
Last updated on FEBRUARY 26, 2019
Applies to:
Oracle Insurance Policy Administration J2EE - Version 10.2.0.4 and laterInformation in this document applies to any platform.
Symptoms
On : 10.2.0.3 version, Client
ACTUAL BEHAVIOR
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Client Search screen - Results in some column not shown properly
When using combo list to search, certain column just hide the value that it should display.
EXPECTED BEHAVIOR
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All columns should be properly populated when searching.
STEPS
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The issue can be reproduced at will with the following steps:
1. Do a default search without choosing any fields (a part from % somewhere because we can't find anything elseway)
2. Do the same search but choose a value in a combo list
See that the AgentCode column is not displaying any value anymore, but they are the same agent as in the first search (they were all Regular and I chose Regular)
3. Do the same search again but choosing a value in another combo list
See that the AgentCode is back but the DistributionChannel column is not showing the value
BUSINESS IMPACT
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The issue has the following business impact:
When searching for client, sometimes the information on the search screen is missing and the user doesn't know why and won't find the agent they're looking for.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |