Client Search Screen Results Not Shown Properly (Doc ID 2103242.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Symptoms

On : 10.2.0.3 version, Client

ACTUAL BEHAVIOR
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Client Search screen - Results in some column not shown properly

When using combo list to search, certain column just hide the value that it should display.

EXPECTED BEHAVIOR
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All columns should be properly populated when searching.

STEPS
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The issue can be reproduced at will with the following steps:
1. Do a default search without choosing any fields (a part from % somewhere because we can't find anything elseway)
2. Do the same search but choose a value in a combo list
See that the AgentCode column is not displaying any value anymore, but they are the same agent as in the first search (they were all Regular and I chose Regular)
3. Do the same search again but choosing a value in another combo list
See that the AgentCode is back but the DistributionChannel column is not showing the value

BUSINESS IMPACT
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The issue has the following business impact:
When searching for client, sometimes the information on the search screen is missing and the user doesn't know why and won't find the agent they're looking for.

Cause

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