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Client Search Screen Results Not Shown Properly (Doc ID 2103242.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Insurance Policy Administration J2EE - Version and later
Information in this document applies to any platform.


On : version, Client

Client Search screen - Results in some column not shown properly

When using combo list to search, certain column just hide the value that it should display.

All columns should be properly populated when searching.

The issue can be reproduced at will with the following steps:
1. Do a default search without choosing any fields (a part from % somewhere because we can't find anything elseway)
2. Do the same search but choose a value in a combo list
See that the AgentCode column is not displaying any value anymore, but they are the same agent as in the first search (they were all Regular and I chose Regular)
3. Do the same search again but choosing a value in another combo list
See that the AgentCode is back but the DistributionChannel column is not showing the value

The issue has the following business impact:
When searching for client, sometimes the information on the search screen is missing and the user doesn't know why and won't find the agent they're looking for.


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