FIN2008S: After Rejection FRST Direct Debit the Next Collection is Added to RCUR (Doc ID 2104312.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Health Insurance Disbursements and Collections - Version 10.15.3.1 and later
Information in this document applies to any platform.

Symptoms

Description:
FIN2008S: after rejection of FRST direct debit the next collection is added to RCUR collection batch

ENVIRONMENT
-----------------------
Acceptance

ERROR
-----------------------
FIN2008S: after rejection of FRST direct debit the next collection is added to RCUR collection batch instead of to the FRST collection batch

EXPECTED BEHAVIOR
-----------------------
FIN2008S: after rejection of FRST direct debit the next collection is added to the FRST collection batch

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Zoek een verzekerde met zowel een geslaagde FRST als RCUR incasso. Storneer de FRST. Maak nieuwe vordering aan. Draai FIN2008S en controleer of nieuwe incasso actie is toegevoegd aan een FRST incasso opdracht.
1)
Search for a debtor with both succesful FRST and RCUR direct debit.
2)
Reject FRST direct debit
3)
Create a new receivable
4)
Run FIN2008S
5)
Check if the new receivable has been added to the FRST collection batch

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The direct debit is refused by the bank. We need to create direct debit mandate again to be able to create a FRST direct debit.

Cause

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