Flexible Header Is Not Working In OSM Worklist (Doc ID 2104542.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Flexible Header is not working in OSM Worklist when having two cartridges with same flexible headers with same configuration.

In worklist preferences you saved one criteria with one flexible header which should give you orders of both the cartridges but it is giving only orders of one cartridge.


EXPECTED BEHAVIOR
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Worklist should display all work orders which satisfy the criteria.

STEPS
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The issue can be reproduced at will with the following steps:
1. Install two cartridges with the same flexible headers.
2. Create two work orders, one from the cartridge A and one from the cartridge B.
3. Check OSM Worklist.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot are not able to find the correct work orders from all cartridges.

Cause

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