Bill Information is not Sorted on Payment Portal (Doc ID 2104580.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : RMB 2.4.0.0.0 version, ENV - Environment

New payment portal is not doing any sorting by BILL ID on UI.

ACTUAL BEHAVIOR
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When user selects an account and clicks on "Manual Distribution" tab, the bill information is not sorted as per bill dates from recent to oldest.
It shows bills in random order. Also there is no option to sort on any category.

EXPECTED BEHAVIOR
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User expects that as a thumb rule the result is sorted by create date time or bill period or bill date or bill due date.
They are fine with any sort of ordering but current UI does not perform sorting.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu --> Financial --> Payment Portal
2. Click on add link
3. Enter Account, tender type, match type and click on manual distribution
4. Screen will show all outstanding bills for selected account.
5. Bills are shown in random order without any sorting.

BUSINESS IMPACT
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Due to this issue, users cannot identify the bill efficiently and might mismatch a payment.
As per the users, it is very time consuming and tedious to find and select correct bill for making payments.
This can cause payment to be applied on incorrect bill causing further problem in RMB. User may have to do lots of payment cancellation and creation.

Cause

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