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While Performing a Post Void Transaction, if Application Times Out on Cash Drawer Offline Screen, the Transaction Goes Missing from the DB (Doc ID 2104680.1)

Last updated on JUNE 03, 2018

Applies to:

Oracle Retail Point-of-Service - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), while performing a post void of a transaction, if the application times out on cash drawer offline screen, then that transaction goes missing from the database (DB).


Steps to Reproduce:

   Pre-requisite: Cash drawer should be offline before performing the post void transaction.

  1. Complete a sale transaction.
  2. Perform post void of above transaction.
  3. Verify that Cash Drawer Offline prompt appears.
  4. Let the system time out on this prompt.
  5. Verify that transaction gets missed in DB.

Cause

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