ZRG2224S Could Submit New Batchrequests To Process (recurring) Messages, Resulting In An Endless Loop. (Doc ID 2105179.1)

Last updated on FEBRUARY 10, 2016

Applies to:

Oracle Health Insurance Disbursements and Collections - Version 10.15.3.0 to 10.15.3.1 [Release 10.15]
Information in this document applies to any platform.

Symptoms

Description:
ZRG2224S has been executed 857 times but has been started only 7 times. Error message ZRG5063/ZRG2224S032 (Not all messages have been sent. A new batch request has been submitted #1#.)


ENVIRONMENT (part 3)
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Acceptance

ERROR
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ZRG2224S has been executed 857 times but has been started only 7 times. Error message ZRG5063/ZRG2224S032 (Not all messages have been sent. A new batch request has been submitted #1#.)
Before generating message ZRG5063/ZRG2224S032 the script does not check if there are occurrences of messages ZRG-5061/ZRG2224S031, ZRG-4716/ZRG2224S019 and ZRG-4700/ZRG2224S003.
However, the script does check if there are occurrences of messages ZRG2224S007, ZRG2224S023, ZRG2224S024, ZRG2224S025, ZRG2224S026, ZRG2224S027, ZRG2224S028, ZRG2224S029

EXPECTED BEHAVIOR
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ZRG2224S is not executed so many times.
Before generating message ZRG5063/ZRG2224S032 the script should check if there are occurrences of messages ZRG-5061/ZRG2224S031, ZRG-4716/ZRG2224S019 and ZRG-4700/ZRG2224S003.

STEPS (part 9)
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The issue can be reproduced at will with the following steps:
Run ZRG2224S

BUSINESS IMPACT (part 6)
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The issue has the following business impact:
Processing non payers takes too much time

Cause

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