Account Collection Sumary Screen Is Timing Out In Collection Tab (Doc ID 2105367.1)

Last updated on FEBRUARY 10, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Account Collection Summary screen is timing out in Collection tab. When searching for a Account in Account Collection Summary , account is displayed . When clicking on the Account it goes into Collection tab, it searches for 2-3 minutes and then gives message Query timed out. Account only has 2 Mids.
 
ERROR
-----------------------
Query timed out. Message Number: 11001, 409.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Account Collection Summary page
2. Search for a Account
3. Go to Collection tab - query timed out.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms