Smart URL and Get Shortcut URL Errors With AutoVue Error (Doc ID 2105951.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.2 to 9.3.5.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

When attempting to use smart URL to the PDF attachment, some result in the following message.
This issue also occurs for URL retrieved from Get Shortcut function.

Error
! This file type (or URL) is not designated to be viewed using AutoVue. To view this attachment, click the filename hyperlink or Get command and then open from the download location.

Steps

  1. Login to Web Client in admin user
  2. Search DES-XXXX-DFT

    Object Type                            Number
    ------------------------------------------------
    YYY - Assembly - Unit             DES-XXXX-DFT
    Design                                   DES-XXXX-DFT

  3. Go to YYY - Assembly - Unit : DES-XXXX-DFT
  4. Go to Attachment tab
  5. More > Get Shortcut

    http://xxx.com/Agile/link/YYY - Assembly - Unit/DES-XXXX-DFT/Rev/C21004/files/DES-XXXX-DFT.PDF::DES-XXXX.DFT

  6. Use the above shortcut url to access. Error occurs.

Cause

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