ZRG3081F: Error Geb-01968 Incorrectly Raised (Doc ID 2106121.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Insurance Claims Management - Version 10.15.2.1 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.15.2.1 version, Usage

When attempting to create two consecutive cases, but for two different members, in ZRG3081F with the same details,
the following error occurs.

ERROR
-----------------------
GEB-01968 There is already a case diagnosis with this ID, coding type, diagnosis code and start date.

WORK-AROUND
------------------------
Press when error GEB-01968 appears, or first close the module after saving the first case.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a case
2. Save it (don't close case's screen)
3. Create a new case with same characteristics but different member
4. System shows error message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create two cases after another.

Cause

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