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Details Required When Logging an Oracle Financial Service Revenue Managment and Billing Cloud Service Service Request (Doc ID 2106278.1)

Last updated on MARCH 14, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Purpose

When reporting Service Requests (SRs) for any issues with Oracle Financial Service Revenue Management and Billing Cloud Service, it is necessary to provide Customer Support with steps to recreate the issue, screen-shots, specific error messages and any other information relevant to the problem. This detail is needed before a comprehensive investigation can be performed. Providing the details outlined in this document will greatly increase the speed of a resolution.

Scope

This bulletin is recommended for consideration by anyone logging a service request for the Oracle Financial Service Revenue Managment and Billing Cloud Service

Details

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In this Document
Purpose
Scope
Details

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