Tag Commander Error When Editing A Tag While Another Tag Window Is Open (Doc ID 2106882.1)

Last updated on FEBRUARY 29, 2016

Applies to:

Skywire PrintCommander - Version 6.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.1.0 version, Docucreate Workstation FP

When attempting to edit a second tag after inserting two tags into a document, the following error occurs:

ERROR
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The program used to create this object is TagCNX. That program is either not installed on your computer or it is not responding. To edit this object install TagCNX or ensure that any dialog boxes in TagCNX are closed.


STEPS
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The issue can be reproduced at will with the following steps:

1) Open Microsoft Word Document.
2) Add two tags to document.
3) Double click on one tag in Word.
4) Do not close the Window.
5) Click on the Microsoft Word Window.
6) Double click on the second tag.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Clicking on this error box adds an extra step for the user.

Cause

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