P6 Login And/or Database Configuration Hangs Indefinitely, Using Oracle Database, When the End User Is Remote (Doc ID 2106887.1)

Last updated on FEBRUARY 22, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 7.0 3.0 and later
Primavera P6 Professional Project Management - Version 7.0 3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When end user attempts to login to P6 Professional, the login hangs indefinitely and never gets to the main page.

EXPECTED BEHAVIOR
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When end user attempts to login, there should be no delay and the main page should display in the client.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open P6
2. Attempt to login
3. Login screen hangs, and then goes to "Not Responding"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to P6 Professional using an Oracle database.

Cause

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