ERROR ON MISSING OUNCNMSDS (Doc ID 2107138.1)

Last updated on FEBRUARY 16, 2016

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to save a new Notification Preference, the UI throws an "Unable to process your request at this time error...".  The log file indicates the failure on the missing OUNCNMSDS, even though NMS is not being used by OUCSS and NMS was not enabled in OUNC InstallProperties.xml.  

 

Cause

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